Refund Policy

Last updated January 02, 2025


This Refund Policy (“Policy”) explains the conditions under which refunds may be granted for STEKSHIELD services (“Services”) provided by The Base Solution Co., Ltd. (“The Base Solution,” “we,” “our,” or “us”). By subscribing to or using the Services, you agree to this Policy.

1. Payment Processing

All payments for STEKSHIELD Services are processed through Paddle (https://paddle.com), our payment processor. By making a payment, you agree to Paddle’s terms and privacy policies. Refunds are issued by The Base Solution via Paddle unless otherwise specified.

2. Subscription Types

STEKSHIELD offers paid subscriptions on a monthly or annual basis. Subscriptions renew automatically unless canceled. Refunds for partial periods are generally not provided, except as stated in this Policy or as required by law.

Free Trial Periods

Certain subscriptions may include a free trial period. The duration of the free trial may vary depending on the subscription or promotion. During the free trial:
  • No payment is required unless you provide payment details for automatic conversion after the trial.
  • If payment is taken in error during the trial, you may request a refund following the procedures below.
  • To avoid being charged, you must cancel the trial before the end of the free trial period. Cancellation instructions will be provided in your account settings or via customer support.

3. Refund Eligibility

Refunds may be considered under the following circumstances:
  • Duplicate charges or billing errors.
  • Technical issues preventing access to the Services that cannot be resolved within a reasonable time.
  • Refund requests submitted within the statutory cooling-off period for EU consumers (14 days from purchase) for digital services not yet delivered.
  • Other cases where The Base Solution, at its sole discretion, determines that a refund is appropriate.

4. Non-Refundable Items

The following are generally non-refundable:
  • Subscription fees for services already used or delivered.
  • Fees for third-party products or taxes collected by Paddle.
  • Payments beyond statutory refund periods (e.g., after 14 days for EU users or 30 days for others).
  • Fraudulent or unauthorized transactions.

5. How to Request a Refund

To request a refund, please contact The Base Solution customer support at support@stekshield.com with your account information, payment details, and reason for the request. Refund requests should be submitted:
  • Within 14 days of purchase for EU consumers exercising their statutory right.
  • Within 30 days of purchase for other eligible refund cases.

6. Refund Process

Once your refund request is received, The Base Solution will review it and respond within 5–10 business days. Approved refunds will be issued through Paddle using the original payment method. Processing time may vary depending on your bank or payment provider.

7. Subscription Cancellation

You may cancel automatic subscription renewal at any time through your STEKSHIELD account settings or by contacting customer support. Cancellation prevents future billing but does not automatically entitle you to a refund for the current billing period unless eligible under this Policy.

8. Special Cases

Refunds may also be considered for:
  • Duplicate payments caused by system errors.
  • Technical disruptions that prevent meaningful use of the Services.
  • Other exceptional cases at The Base Solution’s discretion.

9. Modifications

The Base Solution reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page, and the “Last Updated” date will be revised accordingly.

10. Contact Us

If you have any questions or concerns regarding this Refund Policy, please contact us at:
The Base Solution Co., Ltd.
Email: info@thebasesolutions.com
Website: https://stekshield.com